Refund policy

Returns and Refunds

We want you to be satisfied with your FurFresh purchase. You may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. You must also provide your order number or proof of purchase.

To begin a return, contact us at support@furfreshpets.co. Please do not return your order without contacting us first. We will provide the appropriate return instructions and return address.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery if your product is damaged, defective, or incorrect. Include your order number and clear photos or videos showing the issue.

After reviewing your request, we may offer a replacement or refund.

Non-returnable items

For hygiene reasons, used pet grooming products cannot be returned unless they arrived damaged or defective.

We do not accept returns on gift cards or final-sale items.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow your bank or card provider additional time to process and post the refund.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Order cancellations

Orders may only be cancelled before they have been processed or shipped. Contact us as soon as possible at support@furfreshpets.co.

Contact us

For return or refund questions, contact:

Email: support@furfreshpets.co
Store: FurFresh