Shipping policy
Shipping Policy
Thank you for shopping with FurFresh. We aim to process and deliver your order as quickly as possible.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day. During busy periods, processing may take slightly longer.
Estimated delivery time
After your order has been processed, estimated delivery is:
United States: 5–10 business days
Delivery times are estimates and may vary because of carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
Shipping cost
Shipping charges, including any available free-shipping offers, will be displayed at checkout before payment.
Tracking information
When tracking becomes available, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 2–5 business days to update after shipment.
Incorrect shipping addresses
Customers are responsible for entering a complete and accurate delivery address.
Contact us immediately if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or shipped.
FurFresh is not responsible for orders delivered to an address incorrectly entered by the customer.
Delayed or missing orders
Contact us if your order has not arrived within the estimated delivery period. We will review the tracking information and help investigate the shipment.
A carrier marking an order as delivered does not always mean the package was placed at the front door. Please check with household members, neighbors, building staff, and the carrier before contacting us.
Damaged or incorrect orders
Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
Include your order number and clear photographs or videos of the product and packaging so we can review the issue.
International orders
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country. These charges are not included in the product price unless stated at checkout.
Some orders may be fulfilled and shipped by a third-party fulfillment partner.
Contact us
For shipping questions, contact:
FurFresh
Email: support@furfreshpets.co.